Flasher - Support and FAQs
This chapter contains troubleshooting tips together with solutions for common problems which might occur when using Flasher.
There are several steps you can take before contacting support. Performing these steps can solve many problems and often eliminates the need for assistance. This chapter also contains a collection of frequently asked questions (FAQs) with answers.
Contacting support
Before contacting support, make sure you tried to solve your problem by trying your Flasher with another PC and if possible with another target system to see if it works there.
If the device functions correctly, the USB setup on the original machine or your target hardware is the source of the problem, not Flasher.
If you need to contact support, send the following information to
support@segger.com
- A detailed description of the problem
- Flasher serial number
- Information about your target hardware (processor, board, etc.).
- FLASHER.CFG, FLASHER.DAT, FLASHER.LOG, SERIAL.TXT file from Flasher. To get these files, Flasher has to be in file access mode. For more information about how to boot Flasher in file access mode, please refer to file access mode.
Flasher is sold directly by SEGGER.
Frequently Asked Questions
Maximum JTAG speed
| Q: | What is the maximum JTAG speed supported by Flasher? |
| A: | Flasher's maximum supported JTAG speed is 12MHz. |
Maximum download speed
| Q: | What is the maximum download speed? |
| A: | The maximum download speed is currently about 720 Kbytes/second when downloading into RAM. The actual speed depends on various factors, such as JTAG, clock speed, host CPU core etc. |